Terms and Conditions for Retail Website Customers
1. Consumer Rights
In accordance with the distance selling regulations if for any reason you are un-satisfied with your purchase our delivery crew will take the item away for an exchange or a refund on the cost of goods less included delivery charges. You have a legal right to cancel within seven days beginning on the day of receiving your goods. All items returned to us must be received in a re-saleable condition and in original packaging, with no modifications.
2. General
www.handmade-ironmongery.co.uk is a site operated by Signature DIY Ltd. We are registered in England and Wales under company number 6681796 and our registered office is 37 Hinckley Rd, Burton Hastings, Warwickshire, CV11 6RG. Our VAT number is 941 7285
Handmade Ironmongery cannot be held responsible for any decision to withdraw any products from sale or production or change manufacturing techniques.
No Variations on these conditions shall be binding upon Handmade Ironmongery Ltd unless previously agreed with Handmade Ironmongery in writing.
Handmade Ironmongery terms and conditions will prevail over those of any other party.
Each products is unique due to the random properties of the handmade manufacturing process, as a result products will ever be identical.
3 . Guarantee:
All guarantees are given in accordance with legal requirements, and we guarantee the quality of manufacture for 12 months beginning on the day of receiving your goods, problems associated with misuse of products are not covered in anyway.
4. Scope of these conditions
These conditions apply to all offers, quotations and sales by Handmade Ironmongery, of any goods to any purchaser or potential purchaser, (the "Purchaser").
5. Orders and Acceptance
The information on this site does not constitute an offer and may be withdrawn or revised at any time prior to our acceptance of an order. All orders placed to Handmade Ironmongery either by internet, phone, mail or in person it is assumed that you have read and accepted our terms and conditions, unless we are notified otherwise.
Changes to orders for standard products may be changed free of charge if we are notified within 24 hours after purchase, or before the order is sent through to the warehouse.
6. Prices
The prices payable for goods shall be those contained on the Handmade Ironmongery website for such goods in effect at the time of dispatch, unless the customer is otherwise informed, in writing and by an authorized Handmade Ironmongery representative, prior to acceptance of an order.
Handmade Ironmongery shall have the right at any time to withdraw any discount and / or to revise prices to take into account increases in costs including (without limitation) costs of any goods, materials, carriage, labour or overheads or the increase or imposition of any tax duty or other levy and any variation in exchange rates.
Unless notified otherwise, specified prices quoted are quoted exclusive of the costs of transport, insurance, value added tax, withholdings, customs duties and all other taxes and charges (all of which shall be payable by the Purchaser).
7. Terms of Payment
Unless otherwise agreed in writing the purchase price for each order shall be paid in full prior to delivery and when the goods are ready to ship.
No counterclaim or set-off by the purchaser may be deducted from any payment due on any account whatsoever without the written consent of Handmade Ironmongery Ltd.
If you wish to place a phone order we can do this but you will need to display the card that was used to purchase the goods to the driver, this is due to an increasing amount of fraud. Failure to do this will result in non-delivery of the items and extra charges may occur.
All goods remain the property of Handmade Ironmongery until such time as payment has been received and cleared in full, unless agreed in writing otherwise.
8. Delivery, Risk and Returns
All delivery dates stated either on this site, offered verbally or in writing by Handmade Ironmongery are estimated and not of any contractual effect. Handmade Ironmongery shall not be under any liability to the purchaser in respect of any failure to deliver on any particular date or dates nor shall delay in delivery be a basis for cancellation of any order by the Purchaser.
Handmade Ironmongery will not be liable for any delays or claims: - including but not limited to, industrial action, weather, accidents, breakdowns, or other circumstances beyond our control.
It is the original purchaser’s responsibility to sign the delivery note, if the delivery note is to be signed by anyone else apart from the buyer then they are deemed to be accepting ownership of the goods on behalf of the purchaser and we cannot be held responsible for any damage or loss incurred. Signing as unchecked or unexamined will waive your right to claim for any shortage or damage subsequently discovered.
Unless otherwise agreed in writing, Handmade Ironmongery shall be entitled to deliver the goods by instalments. In such cases each instalment shall constitute a separate contract and any defect in any one or more instalments shall not entitle the Purchase to repudiate the contract as a whole nor to cancel any subsequent instalment.
Save as otherwise provided in these conditions, risk of loss or of damage to the goods shall pass to the Purchaser on delivery to their premises or when placed in their possession or that any carrier or transport provided by the Purchaser, whichever shall occur first. Handmade Ironmongery shall be under no obligation to accept return of any supply made.
It is the policy of Handmade Ironmongery to deliver goods to the registered address of the payment card used in any transaction. Delivery to an address other than the billing address may be arranged for existing customers, if agreed in advance and confirmed in writing by Handmade Ironmongery and we reserve the right to withdraw this service at their own discretion.
Under our 7 day money back guarantee you may return to us, any product that you are not completely satisfied with providing it has not been tampered with and remains in its original packaging. At all times it is the customer’s responsibility to return items to Handmade Ironmongery and you are under a statutory duty to take reasonable care of the products while they are in your possession and during transport back. Taking reasonable care means you must return the products to 'as new' condition, in their original packaging
Handmade Ironmongery take no responsibility whatsoever for any damage caused to persons or property whilst undertaking delivery.
9. Goods ordered in error or product exchanges
Handmade Ironmongery is under no obligation to exchange goods ordered by mistake or incorrectly, if an exchange takes place a new order must be created. If goods are supplied in good faith awaiting the return of the original goods Handmade Ironmongery reserves the right to subsequently charge for the excess goods if they are not returned within 3 weeks.
All goods returned must be in their original condition; however a restocking fee of up to 25% may apply for items incorrectly ordered and returned for refund.
Once the items have arrived back to Handmade Ironmongery warehouse and found to be in good order, a refund may be made less delivery and any discounts applied to the order. At all times it is the customer’s responsibility to return items to Handmade Ironmongery and you are under a statutory duty to take reasonable care of the products while they are in your possession and during transport back. Taking reasonable care means you must return the products to 'as new' condition, in their original packaging. If you fail to take reasonable care of the products while they are in your possession and return them to in a damaged state, action may be taken against you to recover any loss in value of the products arising from your breach of this statutory duty.
10. Defective and faulty goods
Notwithstanding the provisions in clause 3, all defects must be advised within 12 hours of delivery. This due to problems with onsite contractors etc. damaging goods and then trying to claim they were delivered like that. We are unable to help with exchanging or refunding an item after this time.
If goods arrive defective please make a note on the POD. After checking and the goods are found to be damaged either return the goods with the driver marking the delivery note that the goods have been returned and email sales@handmade-ironmongery.co.uk within 24 hours to notify us of a problem. You will be required to provide clear pictures and written details of the damage by email or letter within 10 days of delivery in order to process a claim. No action will be taken until these are received. Please note that failure to do this may affect a claim. To help process a claim quickly and effectively it is very important that clear photos are provided. We must have written confirmation via email or letter post of any returns or exchange applications.
Handmade Ironmongery will not be liable for any incidental work or expenses incurred out of any defect in our products or bad workmanship applied to our products. No responsibility can be accepted if wrongful or incomplete installation was carried out by the customer or its representative. All items are sold within certain size specifications, any defects subsequently discovered after modification are expressly not accepted.
11. Force Majeure
Handmade Ironmongery shall not be liable to the Purchaser for any loss or damage which may be suffered by the Purchaser as a direct or indirect result of the supply of goods by Handmade Ironmongery being prevented hindered delayed or tendered uneconomic by reason of circumstance or events beyond Handmade Ironmongery reasonable control including but not limited to Act of God, war, riot, strike, lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, storm, difficulty or increased expense in obtaining workmen materials or transport or other circumstances affecting the supply of goods or of raw materials thereof Handmade Ironmongery normal source of supply or the manufacture of the goods by Handmade Ironmongerynormal means or the delivery of goods by Handmade Ironmongery.
12. Waiver
Failure by Handmade Ironmongery to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.
13. Severability
To the full extent possible each provision of these Conditions shall be construed in such fashion as to be effective and valid under applicable law. If any provision is declared void, illegal or unenforceable by a court of competent jurisdiction with respect to particular circumstances such provision shall remain in full force and effect in all other circumstances. If any provision is declared entirely void illegal or unenforceable by a court of competent jurisdiction, all other provisions of these conditions shall remain in full force and effect.
14. Assignment
The Purchaser may not without the prior written consent of Handmade Ironmongery assign all or any of its rights under any contract incorporating these Conditions.
15. Notices & Governing Law
Any notice hereunder shall be deemed to have been duly given if sent by prepaid first class post, or facsimile to the party concerned at its last known address. Notices sent by first class post shall be deemed to have been given 24 hours after dispatch and notices sent by facsimile shall be deemed to have been given on the date of dispatch.
All contracts incorporating these conditions shall be governed by and construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English Courts.
