Returns Policy

First of all...

Should you wish to return an item to us, all we ask is that you contact our customer service team, telling us:

1. Your order number
2. The reason you would like to return the item

Please make sure you do this within 14 days of receiving your order, otherwise we may not be able to offer you a full refund.

What happens then?

A member of our customer service team will send you a returns form, which you will need to sign. We will also give you clear instructions on how best to return your item.

Your 14 day no-quibble guarantee

It's our promise to you, that you have 14 days after receiving your goods to decide if you wish to keep them.

If during that time you change your mind and would like to return them - no problem. Just call or email us.

Please note though, that we can only offer a full refund on items that have not been used.

In order to qualify for a refund on any items being returned that are NOT faulty, all items must be returned unused in a good re-sellable condition, including original, undamaged packaging, with a return form. Please ensure that we are notified that the item needs checking upon delivery for insurance reasons.